Updates from the Supportcentre: 38 new questions

Created By: Francis Mwathi on 28-Feb-2008 11:58 PM

Thirty two Questions and Answers have been added this year to bring the total number of questions available on the English supportcentre to 178.

Visits to the supportcentre have now soared to 352,971 since its inception in 2006.

The Distribution of the FAQs within the eight categories of the supportcentre is shown in the table below.

 

Supportcentre Category	Number of Questions Added this Year	Total number of FAQs now
Management	5	24
Training	1	7
Technical Trouble Shooting	17	67
Social Enterprise Tools	2	20
Content and Services	0	5
Marketing and Fundraising	0	10
Evaluation	1	5
Knowledge Sharing	6	39
Total	32	178

 

Questions to the supportcentre are received on the following addresses:

E-Mail address: expertlist@ugabytes.org

Skype address: ugabytes_helpdesk

A Dedicated Phone Number: +256-414-267247

Also some of the FAQs are developed from some of the issues raised in the UgaBYTES mailing list.

Still there is a team within UgaBYTES Initiatives that has been mandated to do research on some of the most commonly asked questions from related links and upload them to the supportcentre database.

Web Site: http://www.ugabytes.org/supportcentre

Contact Name: Ndaula Sulah

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